Baystate Health consistently ranks among the top hospitals and health systems in the country by providing quality, evidence-based care in a safe and patient-focused environment. We continue to make major strides in the area of quality and safety.

PrintBaystate Health Earns Prestigious National Awards

Baystate Medical Center was named a 2013 Truven® Healthcare Analytics 100 Top Hospital, Major Teaching Hospital, and a 50 Top Cardiovascular Hospital. To see a list of our major health system awards, see the Awards section of the annual report.


Baystate Medical Center Aireal Photos Baystate Medical Center Named a U.S. News Best Regional Hospital

Baystate Medical Center ranked nationally in three specialties and was also designated as “high performing” in medical specialties for 2013-14. U.S. News 24th annual “Best Hospitals” ranking, recognizes hospitals that excel in treating patients who need an especially high level of care.


2013-Gold-Plus-Artwork2Baystate Health Hospitals Receive Stroke Awards

Baystate Medical Center and Baystate Franklin Medical Center received the Get With The Guidelines®–Stroke Gold Plus Quality Achievement Award from the American Heart Association. Baystate Mary Lane Hospital received the Stroke Silver Plus Quality Achievement Award, the highest award in their volume class. The awards recognize commitment and success in implementing a higher standard of care by ensuring stroke patients receive treatment according to nationally accepted guidelines.


Dr. QuinnCardiovascular Rehabilitation Program Recertified

Baystate Medical Center’s Cardiovascular Rehabilitation Program was recertified through the American Association of Cardiovascular and Pulmonary Rehabilitation (AACVPR). AACVPR certification involves a rigorous external review of the program. Only 25 percent of cardiac rehabilitation programs nationally are certified. This Cardiovascular Rehabilitation Program is one of the largest programs of its kind in New England.


Presidents Quality AwardBaystate Health President’s Quality Award

The Baystate Medical Center Proven Care Lung Cancer Collaborative team won the 2013 President’s Quality Award for work perfecting the delivery of comprehensive, evidence-based care for cancer patients undergoing surgery. The annual award recognizes work to improve and maintain quality performance at Baystate Health. In addition, six distinguished performers and six honorable mentions were awarded. With a record high 46 nominations, there was a significant focus on quality this year.


Hospitals Collaborate to Assess Community Health Needs

For the first time, Baystate Health hospitals Baystate Medical Center, Baystate Franklin Medical Center, and Baystate Mary Lane Hospital formed a unique collaboration with other hospitals in the region (Mercy Medical Center, Cooley Dickinson Hospital, Wing Memorial Hospital, and Holyoke Medical Center) to conduct a community health needs assessment. Federal regulations require tax-exempt hospitals to report on how they benefit the community every three years.


NCQAHNE Ranks Among the Nation’s Best

Health New England (HNE) placed 28th in the National Committee for Quality Assurance (NCQA) Commercial Health Insurance Plan Rankings 2013-2014. In NCQA’s Medicare Health Insurance Plan Rankings 2013-2014, HNE ranked 13th out of 405 Medicare Health Plans nationwide and the Centers for Medicare and Medicaid Services (CMS) gave HNE an overall 4.5-star rating for 2014.


Karen Bogan HomeCareBVNAH Reduces Readmission Rates for Patients

As of January 1, 2014, the hospital readmission rate for home care heart failure patients on remote telemonitoring was nine percent; significantly lower than the state and national average of 18 percent for patients receiving home care services. Baystate Visiting Nurse Association & Hospice remotely monitors patients with heart failure using a simple, lightweight cellular device that transmits vital signs, weight changes, oxygen saturation and answers regarding medication adherence. A recent survey of 20 patients using telemonitoring for more than thirty days showed that 83 percent believed the system helped them “stay out of the hospital.” In the spring of 2014, peak flow meters will be added to telemonitor patients with respiratory illnesses.


Special Connections Gisele LivingstoneBaystate Home Infusion & Respiratory Services (BHIRS) Celebrates 20 years

BHIRS provides thousands of patients the highest quality, home infusion and medical supply services, ranging from respiratory care to enteral tube feeding care and more, to patients in their homes throughout western Massachusetts.


BFMC OB Nurse & Family 6834 (sm)Baystate Franklin Medical Center Achieves Lowest Cesarean Rates in Massachusetts

The Birthplace at Baystate Franklin Medical Center had the lowest cesarean rate of any hospital in the state a comparative study found. In recent years hospitals have worked to reduce the number of C-sections, which have increased risks, are costly and result in a longer recovery time for the mother.


Security Group Security Department Ranks High in National Survey

Baystate Medical Center’s Security department was named 29th out of hospitals nationwide in Security magazine’s eighth annual report on the top 500 enterprises in the security industry. The survey collected feedback and benchmarking data from 17 sectors including health care/hospitals/medical centers.


Donor Flag RaisingBaystate Health Hospitals Recognized for Organ and Tissue Donation Outreach

Baystate Medical Center, Baystate Franklin Medical Center, and Baystate Mary Lane Hospital were honored for increasing organ and tissue awareness by LifeChoice Donor Services and the U.S. Department of Health and Human Services.


Light Fixture UpdatesBaystate Health Earns Energy Efficiency Leadership Award

Baystate Health received the Northeast Energy Efficiency Partnerships Business Leadership Award for work to increase energy efficiency. Five Baystate Health buildings in the Springfield area were upgraded to more energy efficient technology, including LED lighting, occupancy sensors in hallways and offices, and high efficiency condensing boilers and variable speed drives to control pumps and fans. This resulted in over 2,437,000 kWh in energy savings and a yearly savings of $384,000.


2013-09-16 - BCSC Photos with Kids 0682 (sm)U.S. News & World Report Recognizes Baystate Children’s Hospital

Baystate Children’s Hospital was ranked 34th nationally in pediatric diabetes and endocrinology care in U.S. News Best Children’s Hospitals rankings. It’s Baystate Children’s Hospital’s first-ever U.S. News recognition.





Baystate Health leads the way in transforming health care by working to deliver the best quality and extraordinary services in a more affordable way.

2013-09-16 - BCSC Photos with Kids 0638 (sm)New Facilities

Baystate Health opened Baystate Children’s Specialty Center, a one-of-a-kind outpatient facility for pediatric care which consolidates 15 core pediatric specialties and Baystate Health Outpatient Center in Northampton, a new ambulatory health complex on King Street designed to support the patient-centered medical home model of care. To see all of our new facilities see Facilities Enhancements.


2014-03-14 - Brandscape - Dr. Lafleur BMLH ED 2471 (BrS)Baystate Mary Lane Hospital’s 30-Minute ED Pledge

In 2012, Baystate Mary Lane Hospital made the pledge that providers will see patients in the Emergency Department within 30 minutes of arrival. While the pledge is to see every patient within 30 minutes, patients experiencing the most critical health emergencies continue to receive care first. Wait times are posted on iTriagehealth.com. As of January 2014, nearly 93 percent of patients were seen in less than 30 minutes. Watch a video about this accomplishment.


Recruitment I.T. TechBaystate Health Named a Most Wired Hospital

Baystate Health was recognized once again by the American Medical Association as a Most Wired Hospital for leading the way in automating and integrating clinical, patient safety, and administrative functions to improve the quality of care given to patients.



Gail BorduaBaystate Health Restricts the Practice of Elective Labor Induction

Baystate Health is involved in an initiative to stop elective inductions of labor prior to 39 weeks gestation and restrict the practice of elective inductions in general. In women undergoing elective labor induction, the Department of Obstetrics and Gynecology policy has resulted in a decrease in the average time from admission to delivery (six hours), fewer cesarean sections (seven percent), and fewer admissions to the Neonatal Intensive Care Unit for complications in full-term newborns (two percent).


Pediatrics Intercare UnitBaystate Children’s Hospital Opens Enhanced Pediatric Intermediate Care Unit

The renovated and expanded Pediatric Intermediate Care Unit features six private rooms for pediatric patients who require more monitoring than a standard acute care bed, but do not require an intensive care unit. Single rooms not only allow for privacy for families, but also are important for infection control.


BFMC Hyperbarric CenterNew Wound & Hyperbaric Medicine Center in Greenfield

The Wound & Hyperbaric Medicine Center at Baystate Franklin Medical Center opened on September 18, 2013, at 48 Sanderson Street, Greenfield. The center will offer disease/wound treatment management specializing in the area of non-healing chronic wounds and related states.






As the Western Campus of Tufts University School of Medicine, Baystate Medical Center is a teaching hospital committed to innovative education and research.

Dr. Rosenblum Resident Meeting

Educating Health Care Providers

As an academic medical center and the Western Campus of Tufts University School of Medicine, in 2013 Baystate Medical Center welcomed 2,251 new residents, fellows, medical students, nursing students, and allied health students who gained comprehensive medical education during the year.


Published Work Teaches Others

In 2013, Baystate Health physicians and researchers published 316 peer reviewed journal articles, books, book chapters, and research presentations that helped shape the thinking of physicians throughout the world.


Nurse_ResidencyNurse Residency Program Highly Regarded

Baystate Medical Center began offering a Nurse Residency Program, a one-year curriculum for newly graduated registered nurses. It offers hands-on clinical experience, in-depth learning through simulation training and monthly seminars, participation in evidence-based projects, and ongoing professional development. For every 10–15 nurse resident job openings at Baystate Medical Center, there have been over 240 applications.


Diversity ConferenceBaystate Health’s First Diversity & Inclusion Conference a Success

Baystate Health hosted the first regional Diversity & Inclusion Conference at the MassMutual Center in Springfield. More than 360 participants from 90 organizations attended the conference, which included innovative sessions, panel discussions, skill building, and information on best practices.


Midwifery GroupMidwifery Education Program Graduates Excel

Baystate Medical Center’s Midwifery Education Program was recognized by The Accreditation Commission for Midwifery Education for the 100 percent pass rate of graduates on their first take of the American Midwifery Certification Board examination. Baystate Medical Center has one of only 38 accredited midwifery education programs in the country.


Sim Lab TrainingBaystate Medical Center’s Innovative Training in Physician Communication

In Baystate Medical Center’s Simulation Center, staff work on encounters focused on improving physician communication. This innovative program is a collaborative effort of Baystate’s Hospital Medicine Program, Internal Medicine residents, and patient volunteers from the community, supported by our continued commitment to improve care for our patients.




Baystate Health’s talented and dedicated workforce makes patients and families their top priority. A supportive work environment, comprehensive benefits program, career development opportunities, health and work/life programs, and community volunteer opportunities, are just some of what makes Baystate Health an excellent place to work.

Diversity Council Named Top 25 in the U.S.

Baystate Health’s Diversity Council Named Top 25 in the U.S.

The Association of Diversity Councils named Baystate Health’s Diversity Council one of 2013’s Top 25 U.S. ERGs/Diversity Councils. Baystate’s Council is made up of employees from around the health system. The award honors the outstanding contributions and achievements of Employee Resource Groups (ERGs) and Diversity Councils that lead the diversity and inclusion processes in their organizations and demonstrate results in their workforce, workplace and marketplace.


HNE - Employer of Choice AwardHealth New England Named Employer of Choice for 2013

Health New England received the Massachusetts Chamber of Commerce Employer of Choice Award in the non-manufacturing category. Employer of Choice companies have developed a culture that transforms and rewards employee performance. They excel in supporting employees with training and development, open communication, job recognition, and work/life balance.


Baystate Health Recognized as Leader in LGBT Healthcare Equality

For the third consecutive year, Baystate Health has been recognized as a “Leader in Lesbian, Gay, Bisexual and Transgender Healthcare Equality” in the Healthcare Equality Index Report. Baystate received a perfect rating in the 2013 report for its inclusive policies and treatment of the LGBT community.


BMC Health FairBaystate Health’s Benefits Department Recognized for Excellence

Baystate Health was named the Defined Benefit Plan Sponsor of the Year by PLANSPONSOR magazine. The magazine’s Awards for Excellence recognizes companies from diverse industries that maintain distinctive retirement programs. Baystate Health and General Motors were the two finalists in the Defined Benefit category. Baystate Health was recognized for going to great lengths to preserve competitive retirement benefits for its participants.




Baystate Health supports local communities in many ways, including creating economic opportunities, improving access to education, and creating safer and healthier neighborhoods.  

Ana PereiraBaystate Neighbors Program Celebrates 125th Home Purchase

Baystate Neighbors, Baystate Health’s home ownership program, has helped more than 125 employees and their families purchase their first home since it began in 1999. The program offers employees who are first-time home buyers a $7,500 forgivable loan to apply towards a down payment or closing costs for the purchase of a home in select areas of Springfield, Greenfield, and Ware.


 United Way Spelling BeeBaystate Health Supports the United Way

Baystate Health’s Springfield based employees once again donated generously to the United Way of Pioneer Valley in 2013, exceeding its goal and raising $410,000. Baystate Mary Lane Hospital employees exceeded their goal raising $15,769 for the United Way of Hampshire County. Baystate Franklin Medical Center’s campaign raised about $30,500 for the United Way of Franklin County.


Baystate AcademyCharter School Opens

Baystate Academy, a college preparatory charter school founded by Baystate Health, officially opened to 160 students in September. The school has sixth and seventh grades (and will gradually expand to 12th grade) with a curriculum emphasis on health sciences.



Holiday Toy Drop-offHoliday Donations

Employees throughout Baystate Health donated toys, coats and other items to community members in need. Over 1,700 new toys were collected through Baystate Medical Center’s annual “In the Spirit of Giving” Community Toy Drive benefiting BMC Health Centers, the New North Citizens’ Council, and Martin Luther King, Jr. Family Services in Springfield.


Walking School Bus Program Earns National Recognition

Brightwood School in Springfield won the distinguished James L. Oberstar award for its Walking School Bus program, created by Karen Pohlman, MSN, FNP, Regional Community Health Specialist at Baystate Brightwood Health Center. The program brings students, teachers, parents and police officers together to ensure children have a safe walk to school and is part of the national Safe Routes to School program.


School Supplies Drop-OffSchool Supplies Donated Through Adopt-A-Classroom Initiative

Baystate Health’s Springfield based employees filled 160 totes with new school supplies that were collected and donated to five Springfield schools to help kick off the new school year.




Backpack HandoutCommunity Backpack Giveaway

Baystate Health’s Springfield based employees volunteered and distributed over 1,200 school backpacks filled with school supplies at New North Citizens’ Council’s (NNCC) annual Safe Back to School picnic for children who attend nearby Springfield neighborhood schools.