Leadership Welcome

A Message from Mark R. Tolosky, JD, FACHE, President & Chief Executive Officer, Baystate Health and Victor Woolridge, Chair, Baystate Health Board of Trustees

MRT_VW_msgBaystate Health has a vision to transform the way we deliver health care, continuously improving quality, affordability and the experience for patients and their families.

As we strive to deliver a higher state of caring at Baystate Health, we know that our ability to improve the health of our communities is determined by a broad range of factors, from quality care to education to being an inclusive organization.

For Baystate Health, the year 2013 was a classic example of both valuing tradition and making progress. It was a year of firsts as we launched and quickly grew our first Nurse Residency Program, opened the doors of the Baystate Academy charter public school for grades 6-12, formed a unique collaboration with hospitals in the region to conduct a community health needs assessment, and hosted our first regional Diversity & Inclusion Conference attracting more than 350 participants from 90 organizations.

Great traditions were carried forward as we helped several employees purchase their first homes, reaching the milestone of extending our 125th forgivable home loan, and as we donated thousands of toys, and truckloads of backpacks and school supplies to local children and schools.

Baystate Health’s tradition of raising the bar for health care quality continued as Baystate Franklin Medical Center achieved the lowest Cesarean birth rates in Massachusetts, as Baystate Medical Center was named among U.S. News & World Report’s Best Regional Hospitals, and as HNE was ranked among the nation’s best Commercial Health Insurance Plans by the National Committee for Quality Assurance and by the Centers for Medicare and Medicaid Services.

Baystate Medical Center was named a 2013 Truven® Healthcare Analytics Top 100 Hospital, Major Teaching Hospital; and a 50 Top Cardiovascular Hospital by Truven® Health Analytics. Meanwhile, Baystate Mary Lane Hospital made innovative strides to meet a pledge that providers will see emergency patients within 30 minutes of arrival, hitting that standard nearly 93 percent of the time.

Continuing our focus on improving access and revitalizing the north end of Springfield, we opened the Baystate Children’s Specialty Center, a one-of-a-kind outpatient facility for pediatric care which consolidates 15 core pediatric specialties. We also opened the Baystate Health Outpatient Center in Northampton designed to support the patient-centered medical home model of care, and a wound care center at Baystate Franklin Medical Center.

In the midst of these exciting endeavors, we asked our employees what makes Baystate Health a special place to work. Over and over again we heard it’s our compassion, our diversity, our desire for excellence…and the daily privilege of contributing to a team focused on bringing the best to patients, their families, and to one another. These human elements are what set us apart at Baystate Health and inspire us to make care better every day. Our national recognitions simply validate our progress.

So many of the innovations we bring to the health care experience have been inspired by the voices of our community, including patients and their families, advisory board members, donors and our employees. We thank you for being devoted partners who believe in the care we give.

As the region’s largest private employer, Baystate Health provides a livelihood to 10,000 employees and their families, and supports hundreds of area businesses including local farmers. In 2013, our health system finances were on budget with a 2.9% ($50.2 million) operating income that is currently being reinvested in the most urgent needs for clinical services, technology and facilities. You can learn more in the Financials section of this report.

As a not-for-profit health system, we are passionate about living our charitable mission to improve the health of the people in our communities with quality and compassion. Our commitment to caring for the uninsured and underinsured means we often absorb the cost of that care. In 2013, Baystate Health provided $106 million in unreimbursed care to our patients. This represents an $8 million increase over the previous year, suggesting that community needs are growing.

Baystate Health has been committed to the people of western Massachusetts for over 125 years. Our dedication to serving the communities in our region has always guided our decision making, and it always will. In 2014, Baystate Health will welcome a new President & Chief Executive Officer, Mark A. Keroack, MD as Mark Tolosky becomes President Emeritus. We have great hope for the future of Baystate Health under Dr. Keroack’s leadership and contemplate a bright future of both honoring tradition and sparking progress.

Thank you for your interest in and support of Baystate Health.